Job Description
Join our award-winning remote call center team and enjoy the freedom of daily pay! ConnectHub Solutions is seeking motivated Customer Service Representatives to handle inbound/outbound calls for our prestigious clients. This fully remote position allows you to work from anywhere in Austin while building a rewarding career with flexible scheduling. No weekends required!
Why Choose Us?
- Same-day pay through our DailyPay system
- Comprehensive paid training
- Health benefits and 401(k) matching
- Performance-based bonuses
- Modern home office equipment provided
Responsibilities
- Handle high-volume customer inquiries via phone and email
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with support teams for complex cases
- Adhere to compliance and security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Quiet, dedicated home workspace with reliable internet
- Ability to type 35+ WPM
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings (4-9 PM CST)