Job Description
Join ConnectCare Solutions as an Entry-Level Call Center Agent and launch your career in customer service excellence! We're seeking motivated individuals to handle inbound/outbound calls for our healthcare clients. No experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Immediate start positions available for candidates ready to grow professionally.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Accurately document customer interactions in CRM systems
- Resolve customer inquiries regarding services, billing, and policies
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to HIPAA compliance protocols for healthcare clients
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Clear, articulate communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to Fresno facility
- Flexible availability including evenings/weekends
- No prior experience necessary – training provided