Job Description
Join our award-winning team as an Entry Level Call Center Agent in Memphis, TN! We're seeking motivated individuals ready to launch their careers in customer service with immediate start opportunities. Enjoy competitive pay, comprehensive training, and a supportive work environment. No prior experience required – we'll equip you with the tools to succeed. Apply today and start your journey with a company that values growth and development!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in case management software
- Meet daily performance metrics for call quality and resolution
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory guidelines
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency with typing speed of 30+ WPM
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Reliable transportation to our Memphis facility
- Passion for helping others and delivering exceptional service
- Must pass background check and drug screening