Job Description
Join our award-winning customer service team and launch your career in the thriving Kansas City metro area! ConnectSphere Solutions is seeking enthusiastic entry-level professionals to deliver exceptional customer experiences across inbound/outbound call center operations. Enjoy competitive pay, comprehensive training, and immediate start opportunities with flexible scheduling options. Work remotely or in our state-of-the-art facility serving Fortune 500 clients. Apply today and become part of a culture that values growth, recognition, and work-life balance!
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and service features
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Collaborate with team leads to improve call scripts and workflows
- Participate in bi-weekly training sessions for product knowledge enhancement
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (fresh graduates welcome)
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional active listening and de-escalation abilities
- Ability to work flexible shifts including evenings/weekends
- Pass background check and pre-employment drug screening
- Authorized to work in the United States