Job Description
Launch your customer service career with CustomerConnect Solutions! We're seeking motivated Entry-Level Call Center Agents for our Louisville, KY facility. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your growth matters.
Why Join Us?
- Immediate start opportunities available
- Paid training program with ongoing development
- Health benefits, PTO, and 401(k) matching
- Performance-based bonuses and incentives
- Modern, collaborative workspace in downtown Louisville
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and security guidelines
- Identify opportunities to upsell/cross-sell when appropriate
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including evenings/weekends
- No prior call center experience necessary