Job Description
Launch your career with Premier Customer Solutions! We're seeking energetic Entry-Level Call Center Agents to join our award-winning team in Charlotte, NC. No experience needed – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Start immediately and become part of a company that values your potential!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution times
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and quality standards
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Positive attitude and customer-focused mindset
- Ability to work in a fast-paced environment
- Must pass background check and drug screening
- Flexibility to work evenings/weekends (rotating schedule)
- Residency in Charlotte metro area required