Job Description
Launch your career with Customer Connect Solutions! We're hosting a hiring event for entry-level call center positions in Columbus, Ohio. No experience required—just your positive attitude and eagerness to learn. Join our award-winning team where growth opportunities, competitive pay, and comprehensive benefits await. On-site training provided!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools
- Document all interactions accurately in our customer database
- Meet performance metrics including call handling time and CSAT scores
- Collaborate with team leads to escalate complex customer needs
- Participate in ongoing product and process training
- Uphold company standards for data security and privacy
Qualifications
- High school diploma or equivalent (required)
- Clear communication skills and active listening abilities
- Basic computer proficiency and typing skills (25+ WPM)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening
- Residency in Ohio required for local positions