Job Description
Join our dynamic team at Apex Solutions Group as a Local Customer Service Representative in Wichita! We're seeking dedicated professionals to deliver exceptional customer experiences during weekend shifts. No prior experience needed – we provide comprehensive paid training to set you up for success. This role offers flexible weekend hours while making a meaningful impact in our community.
As a key member of our customer support team, you'll handle inquiries, resolve issues, and build lasting relationships with clients. We value reliability, positive attitudes, and a passion for helping others. This position includes competitive pay, growth opportunities, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and problem-solving techniques
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues when needed
- Meet performance metrics for call handling time, customer satisfaction scores, and resolution rates
- Participate in ongoing training sessions to enhance product knowledge and service skills
- Adhere to company policies and compliance regulations in all customer interactions
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Strong communication skills with clear, articulate verbal and written abilities
- Proficiency in using computers, CRM software, and multitasking tools
- Previous customer service experience is a plus but not required
- Ability to remain calm and professional in high-pressure situations
- Flexible schedule availability for weekend shifts (Saturday/Sunday)
- Attention to detail and strong organizational skills
- Resident of Wichita or surrounding Kansas area