Job Description
Join ConnectFirst Solutions, a leader in customer experience innovation, as we expand our operations across Ohio and Texas! We're seeking motivated Entry-Level Call Center Agents to join our dynamic team immediately. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, performance bonuses, flexible scheduling options, and opportunities for rapid advancement into team lead or specialist roles.
Why Choose Us?
- Immediate start dates available
- Free industry-recognized certification upon completion
- Health, dental, and vision benefits (full-time roles)
- 401(k) with company matching
- Modern, tech-equipped workspaces
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and skill development
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency with ability to learn new software
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Columbus or Texas locations
- Flexible availability including evenings/weekends as needed
- Positive attitude and willingness to learn