Job Description
Join our award-winning call center team in Philadelphia and launch your customer service career! We're seeking motivated individuals for our entry-level positions with comprehensive training, growth opportunities, and a supportive team environment. Our hiring event offers on-the-spot interviews and same-day conditional offers! Enjoy competitive pay, health benefits, and performance bonuses while making a real impact in our clients' success.
Responsibilities
- Handle incoming/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and skill development
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 25+ WPM with high accuracy
- Proficient with basic computer applications
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced team environment