Job Description
Join our award-winning customer service team in Raleigh! We're seeking motivated individuals to kickstart their careers in our state-of-the-art call center. No experience necessary—full training provided. Enjoy competitive pay, benefits, and growth opportunities. Our supportive culture values teamwork and recognizes achievements. Apply today for our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM software and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to Raleigh facility
- Flexible availability (evenings/weekends required)