Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're seeking dedicated professionals to deliver exceptional support during weekend shifts in Fresno. This role offers competitive pay, flexible scheduling, and opportunities for growth within a supportive environment. If you thrive in fast-paced settings and are passionate about resolving customer inquiries, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing inquiries, product issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in CRM software and MS Office Suite
- Ability to multitask in a high-volume environment
- Weekend availability (Saturday/Sunday shifts)
- Problem-solving mindset with attention to detail
- Spanish bilingualism a plus