Job Description
Join our award-winning customer service team in New Orleans! We're seeking motivated individuals for immediate full-time entry-level call center positions. No experience necessary – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Perfect for career changers, recent graduates, and anyone seeking a fresh start in the thriving New Orleans job market!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Basic computer proficiency with typing accuracy
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Availability for flexible shifts including evenings/weekends
- Background check and drug test required post-hire