Job Description
Join our award-winning customer service team in Los Angeles! We're seeking motivated Entry Level Call Center Representatives to deliver exceptional customer experiences. No prior experience required—full training provided. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement in a supportive environment. Immediate start positions available with day, evening, and weekend shifts.
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Empathetic customer service mindset
- Reliable transportation to downtown LA office
- Flexible availability (including weekends)
- Basic computer proficiency