Job Description
Join our dynamic team at Apex Customer Solutions and launch your career in customer service excellence! We're seeking motivated entry-level professionals to join our Charlotte-based call center immediately. As a trusted partner for Fortune 500 companies, we offer comprehensive training, career advancement opportunities, and a supportive team environment. If you're passionate about helping others and thrive in a fast-paced setting, this is your chance to grow with us.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer concerns using established protocols and CRM systems
- Document interactions accurately in customer databases
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs to develop skills
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience preferred
- Strong communication and active listening skills
- Proficient in typing (minimum 35 WPM)
- Ability to navigate multiple software systems simultaneously
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening