Job Description
Launch your customer service career with ConnectFirst Solutions! We're seeking motivated Entry-Level Call Center Agents to join our award-winning team in Columbus, OH. No experience needed – we provide comprehensive paid training! Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Help clients across Ohio and Pennsylvania resolve inquiries while building valuable communication skills. Immediate openings available – apply today to start your journey in professional customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to ensure consistent service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving abilities and patience
- Basic computer proficiency (Windows, CRM systems)
- Reliable transportation to Columbus office
- Flexible availability including evenings/weekends