Job Description
Join our dynamic team at ConnectSolutions Inc. and kickstart your career in customer service! We're seeking enthusiastic individuals for immediate full-time call center positions in Wichita, KS. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling options, and opportunities for career advancement in a supportive environment.
Why Choose Us?
- Comprehensive paid training program
- Health benefits after 90 days
- Performance-based bonuses
- Modern, collaborative workspace
- Free parking and transit reimbursement
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality guidelines
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – entry-level welcome!
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote training (if applicable)
- Pass background check and drug screen