Job Description
Join our dynamic team as a Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional support experiences. This immediate hire position offers competitive pay, comprehensive training, and a vibrant work environment. Help us exceed customer expectations while building your career in a growing industry.
At Premier Solutions Group, we value innovation, teamwork, and customer-centricity. Enjoy flexible scheduling, performance bonuses, and opportunities for advancement. Apply today and start your rewarding career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex issues
- Meet or exceed performance metrics including customer satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Must pass background check and drug screening