Job Description
Join our dynamic team at ConnectSolutions Inc. and launch your career in customer service! We're seeking motivated Entry-Level Call Center Agents to provide exceptional support across Kansas City, MO and Illinois. Immediate start opportunities available with comprehensive training and career growth paths. Enjoy competitive pay, flexible scheduling, and a supportive environment where your success is celebrated.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to optimize service delivery
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening