Job Description
Launch your career in customer service with Customer Connect Solutions! We're immediately hiring entry-level call center agents for our Louisville, KY and Texas locations. No experience required—comprehensive training provided!
Join our award-winning team and enjoy competitive pay, flexible scheduling, and advancement opportunities. You'll be the voice of our brand, delivering exceptional support to customers across multiple industries.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive paid training program
- Health/dental/vision benefits
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using knowledge base and CRM tools
- Document interactions accurately in ticketing systems
- Meet/exceed performance metrics (call time, CSAT scores)
- Collaborate with team members for seamless service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED)
- Clear verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to assigned site
- Authorization to work in the US
- Flexible availability (evenings/weekends as needed)