Job Description
Launch your career in customer service with Nashville's premier call center employer! We're hosting an exclusive hiring event for motivated entry-level professionals to join our dynamic team. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive, team-oriented environment. Apply today and start your journey toward professional growth in Nashville's thriving business district!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet performance metrics for call volume, quality, and resolution time
- Document interactions accurately and maintain detailed case notes
- Collaborate with support teams to resolve complex issues
- Adhere to compliance standards and company protocols
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing proficiency of 35+ WPM with high accuracy
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Pass background check and pre-employment assessment