Job Description
Join our award-winning team as a Weekend Shift Full-Time Customer Service Specialist in Memphis! We're seeking dedicated professionals to deliver exceptional client experiences during peak weekend hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. Enjoy a structured schedule with weekends off during weekdays, perfect for work-life balance. Our modern downtown facility provides a collaborative environment with state-of-the-art technology.
Why Memphis? Experience the vibrant culture, affordable living, and growing business scene of Tennessee's largest city. We offer relocation assistance for qualified candidates from Georgia and surrounding areas.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve service issues with empathy and efficiency while meeting SLA targets
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Contribute to weekend service improvement initiatives
- Train on new products and technologies during shift transitions
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-volume environments
- Availability to work full-time weekends (Sat-Sun) with weekday flexibility
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution skills
- Ability to thrive in fast-paced, weekend-centric operations
- Strong communication skills with professional phone etiquette
- Willingness to obtain industry-specific certifications