Job Description
Join our award-winning customer support team in the heart of NYC! ConnectServe Solutions is hiring enthusiastic Entry-Level Call Center Agents to deliver exceptional service to our diverse clientele. This is your opportunity to launch a rewarding career in customer service with immediate start availability and comprehensive training. Enjoy competitive pay, flexible scheduling options, and a vibrant downtown work environment.
We value growth and development, offering clear pathways to advancement into senior roles or specialized departments. Our team culture celebrates collaboration and recognizes achievements through monthly incentives and recognition programs. If you're a motivated communicator ready to make an impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet or exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with customer-focused mindset
- Availability to work flexible shifts including evenings and weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening