Job Description
Join Boston Connect Solutions for an exclusive hiring event at our downtown headquarters! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for New England's leading brands. Enjoy competitive pay, comprehensive benefits, and a collaborative team environment. No experience required – we provide paid training!
Why Join Us?
- Competitive hourly wage with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holiday pay
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient with Microsoft Office and CRM software
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Ability to pass background check and drug screen