Job Description
Join our award-winning call center team in Washington, NC and launch your career in customer service with no experience required! We're hiring motivated individuals for immediate full-time positions with comprehensive paid training. Enjoy a supportive environment where your growth matters, competitive benefits, and opportunities for advancement. Perfect for recent graduates or career changers seeking a stable, rewarding role in a thriving industry.
Why Work With Us?
- Free paid training and certifications
- Health/dental/vision insurance after 60 days
- Tuition reimbursement program
- Flexible scheduling options
- Recognition programs and team events
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in our CRM system
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Washington, NC facility
- Pass background check and drug screening
- No prior experience required - training provided!