Job Description
Launch your customer service career with no experience required! ConnectServe Solutions offers comprehensive paid training for motivated individuals in Charlotte, NC. Join our award-winning team and gain valuable skills in communication, problem-solving, and technology while building a stable career path with growth opportunities.
We provide a supportive environment with competitive compensation, benefits package, and ongoing development programs. Perfect for career changers or recent graduates seeking to enter the thriving customer service industry.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using knowledge bases and internal tools
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (required)
- No prior call center experience necessary
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to our Charlotte facility
- Must pass background check and drug screening