Job Description
Start your rewarding career in customer service with no experience required! ConnectCare Solutions is hiring enthusiastic individuals for our Charlotte call center, offering comprehensive paid training and competitive benefits. Join our dynamic team where your growth matters.
Why Join Us?
• Industry-leading paid training program
• Competitive salary + performance bonuses
• Health/dental/vision insurance
• Career advancement opportunities
• Supportive team environment
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues using CRM systems and internal resources
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided!
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening