Job Description
Join our award-winning customer service team at Phoenix Connect Solutions! We're seeking motivated individuals for entry-level call center positions with comprehensive paid training. No experience required – we provide all the tools you need to succeed in a dynamic, supportive environment. Enjoy competitive pay, career growth opportunities, and a positive team culture. Start your career in customer service today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance customer satisfaction
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with typing ability
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and clear background check
- Willingness to complete paid training program (4 weeks)