Job Description
Launch your career in customer service with our paid training program! Customer Connect Solutions is seeking motivated Entry-Level Call Center Agents to join our Philadelphia team. No experience required – we provide comprehensive paid training to equip you with the skills needed to excel. Enjoy competitive pay, benefits, and a supportive team environment where your growth matters. If you're a strong communicator with a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using our knowledge base and training resources
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve customer experiences
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency and typing skills (35+ WPM)
- Clear communication and active listening abilities
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- No prior call center experience required