Job Description
Join our award-winning remote call center team and enjoy the freedom of working from home with weekly pay! Nashville Connect Services is seeking dynamic Customer Service Representatives to support clients in Nashville, TN and Pennsylvania. No commute, flexible schedules, and comprehensive training provided. Earn competitive hourly pay while making a real impact in people's lives.
Perks You'll Love:
- Weekly Pay - Get paid every Friday!
- 100% Remote - Work from anywhere in the US
- Full Benefits - Medical, dental, vision after 60 days
- Career Growth - Clear advancement paths to Team Lead
- Equipment Provided - We supply headset and software
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document all interactions in CRM system with 100% accuracy
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT, <30s AHT
- Collaborate with team leads to improve service quality
- Participate in bi-weekly training and coaching sessions
- Uphold HIPAA/GDPR compliance for all customer data
Qualifications
- High school diploma or equivalent (GED accepted)
- 1+ years customer service or call center experience preferred
- Typing speed: 35+ WPM with 95% accuracy
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and CRM software
- US-based bank account for direct deposit
- Pass background check and drug screening