Job Description
Join our award-winning customer service team as an entry-level Call Center Agent! No prior experience is required – we provide comprehensive paid training to set you up for success. As a vital member of our Atlanta-based team, you'll deliver exceptional customer experiences while building valuable career skills in communication, problem-solving, and technology. Enjoy a supportive work environment with growth opportunities, competitive pay, and benefits including health insurance and retirement plans. Ready to launch your career in customer service? Apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using knowledge bases and escalation protocols
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with typing ability (30+ WPM)
- Customer service mindset with patience and problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- No prior experience required – training provided