Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking empathetic and tech-savvy individuals to deliver exceptional support to our diverse client base. This immediate-start opportunity offers flexible scheduling and comprehensive training. Help us redefine service excellence while advancing your career in a dynamic, growth-oriented environment.
As a key member of our Columbus-based team, you'll leverage your communication skills to resolve inquiries, build relationships, and drive customer loyalty. We provide competitive compensation, performance bonuses, and clear pathways to advancement. Ready to make an immediate impact? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify opportunities for process improvements
- Adhere to compliance protocols and confidentiality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or retail environments
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving aptitude and conflict resolution abilities
- Flexible availability including evenings/weekends (20-25 hrs/week)