Job Description
Launch your career in customer service with our paid training program! Catalyst Customer Solutions is seeking motivated individuals for entry-level call center positions in Tampa, FL. No experience required—we provide comprehensive paid training to equip you with the skills needed to succeed. Join our dynamic team where your growth matters, and enjoy competitive pay, benefits, and a supportive work environment.
Why Choose Us?
- Comprehensive paid training program (4 weeks)
- Clear career advancement pathways
- Health, dental, and vision benefits
- Paid time off and holiday pay
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process requests efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (e.g., call handling time, resolution rate)
- Adhere to compliance protocols and data security standards
- Collaborate with team members to enhance service quality
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing, navigation)
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn
- Ability to work flexible shifts (evenings/weekends as needed)
- No prior experience required—training provided