Job Description
Launch your career in customer service with no prior experience required! CustomerConnect Solutions is hiring enthusiastic individuals for our Orlando-based call center. We provide comprehensive paid training and career advancement opportunities. Join a supportive team where your success is our priority. Full benefits package included after 90 days.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Willingness to work flexible shifts including evenings/weekends
- Background check and drug screening required