Job Description
Launch your career in customer service with no experience required! CustomerConnect Solutions is hiring enthusiastic individuals for our Charlotte-based call center. We provide comprehensive paid training to equip you with the skills needed to succeed. Join a supportive team where your growth matters, and enjoy competitive pay, benefits, and advancement opportunities. If you're a motivated communicator ready to learn, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in case management software
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and company policies
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Strong problem-solving and conflict resolution abilities
- Positive attitude and willingness to learn new technologies
- Reliable internet connection for remote/hybrid work options
- No prior experience required – training provided!