Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectCare Solutions is seeking motivated Entry-Level Call Center Agents in Charlotte, NC. No prior experience is required – we'll equip you with the skills to succeed in a dynamic support environment. Enjoy competitive pay, career advancement opportunities, and a supportive team culture. If you're a great communicator with a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Must pass background check and drug screen