Job Description
Join ConnectCare Solutions as a Work From Home Call Center Agent in Charlotte, NC! We're seeking motivated professionals to deliver exceptional customer service immediately. Enjoy competitive pay, flexible scheduling, and full benefits while supporting healthcare clients from the comfort of your home. No commute, no office politics—just impactful remote work with growth opportunities.
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve customer inquiries regarding billing, appointments, and insurance
- Maintain accurate call logs and documentation in CRM systems
- Meet daily performance metrics including call volume and resolution targets
- Collaborate with team leads to improve service quality
- Adhere to HIPAA compliance protocols for patient data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Quiet, dedicated home office environment with reliable internet
- Must pass background check and drug screening
- Availability to work evenings/weekends as needed