Job Description
Join our dynamic team as an Entry Level Call Center Agent in Long Beach, CA! No experience needed – we provide comprehensive paid training to launch your customer service career. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. If you're a motivated communicator ready to help others, this is your chance to thrive!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues using CRM systems and knowledge bases
- Meet performance metrics for call quality and efficiency
- Document interactions accurately in company databases
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing skills (30+ WPM)
- Ability to work in a fast-paced, team-oriented setting
- Reliable attendance and punctuality
- Pass background check and drug screening