Job Description
Join ConnectCare Solutions and launch your career in customer service! We're hiring enthusiastic entry-level professionals for our Philadelphia call center with comprehensive paid training. No experience required – we provide all the tools you need to succeed in a supportive, fast-paced environment. Enjoy competitive pay, career advancement opportunities, and benefits including health insurance and paid time off. Start your journey today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in client databases
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with problem-solving abilities
- Reliable transportation to our Philadelphia office
- Flexibility to work evenings/weekends as needed
- Positive attitude and willingness to learn
- Must pass background check and drug screening