Job Description
Join our dynamic team at Customer Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking entry-level call center opportunities in Raleigh, NC. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, benefits, and a supportive work environment. On-the-spot interviews available! Bring your resume and join us to start your journey today.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions and maintain accurate call logs
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Raleigh facility
- Availability to work flexible shifts (including evenings/weekends)
- Passion for helping others and delivering exceptional service