Job Description
Launch your career in customer service with zero experience required! CustomerFirst Solutions is seeking motivated Entry-Level Call Center Agents in Washington DC, offering comprehensive paid training to prepare you for success. Join our supportive team and enjoy competitive pay, benefits, and growth opportunities in a thriving industry.
Why Join Us?
- Full-time position with paid training (4 weeks)
- Starting pay of $16-$22/hour + performance bonuses
- Health insurance, 401k, and paid time off
- Career advancement pathways to supervisor roles
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries and provide accurate product/service information
- Document interactions and maintain detailed records
- Meet performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security standards
- Actively participate in ongoing training sessions
Qualifications
- No experience required – paid training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote training phase
- Must pass background check and drug screening
- Availability for flexible shifts (evenings/weekends)