Job Description
Join Our Award-Winning Team in San Antonio
We are currently seeking motivated individuals to join our night shift operations team. If you are looking for a stable career with immediate start opportunities and competitive pay, this is the place for you.
At Apex Contact Solutions, we pride ourselves on delivering exceptional customer service. As a Night Shift Representative, you will be the voice of our brand during peak hours, helping clients resolve their inquiries efficiently and professionally.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Immediate start available
- Paid training provided
- Growth opportunities within the company
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Assist customers with product inquiries, account issues, and technical support.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Maintain accurate and up-to-date customer records in the CRM system.
- Adhere to all call scripts, policies, and quality assurance standards.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous call center or customer service experience is preferred but not required (training provided).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Stable high-speed internet connection required for remote or hybrid options.