Job Description
Join Boston Connect Solutions as an Entry-Level Call Center Associate and kickstart your career in customer service! We provide comprehensive paid training to ensure your success in a dynamic, supportive environment. Our Philadelphia-based team serves Boston-area clients with excellence, offering growth opportunities and competitive benefits. No experience needed – we're looking for motivated individuals with strong communication skills and a passion for helping others.
Responsibilities
- Handle inbound/outbound calls for Boston-area clients with professionalism
- Resolve customer inquiries, billing questions, and technical support issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to optimize service delivery
- Adhere to company protocols and confidentiality standards
Qualifications
- High school diploma or equivalent
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- No prior experience required – training provided
- Must pass background check and drug screening