Job Description
Join Coastal Connect Solutions as a Weekend Call Center Representative in Virginia Beach! We're seeking energetic professionals to deliver exceptional customer experiences during our high-demand weekend shifts. Enjoy competitive pay, comprehensive training, and immediate start opportunities in our modern downtown facility. Perfect for individuals seeking weekend-focused schedules with career growth potential in the thriving Virginia Beach service sector.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data compliance
- Collaborate with support teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training for product updates and service protocols
Qualifications
- Minimum 1 year customer service experience in call center environment
- Strong verbal communication skills with clear phone etiquette
- Proficient in multitasking and typing (40+ WPM)
- Ability to work independently during weekend shifts (Sat/Sun 8am-8pm)
- Problem-solving mindset with conflict resolution expertise
- High school diploma or equivalent required
- Availability for immediate start and consistent weekend schedule