Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking entry-level careers in San Jose's thriving tech hub. No experience required – we provide comprehensive training to launch your professional journey. Enjoy competitive pay, flexible scheduling, and growth opportunities into leadership or specialized tech support roles. Work in a modern, collaborative environment with benefits including health insurance, paid time off, and tuition assistance. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues for enterprise clients using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing product knowledge training
- Collaborate with cross-functional teams for complex case escalation
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs
- Proficient in typing (35+ WPM) and basic computer applications
- Valid CA driver's license for potential client site visits