Job Description
Join our dynamic customer support team as an Entry Level Call Center Representative in Charlotte, NC! We're seeking motivated individuals with excellent communication skills to deliver exceptional service to our clients. This immediate-start opportunity offers comprehensive training, career advancement pathways, and a supportive work environment. No prior experience required – we provide all the tools you need to succeed!
Why Choose Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits after 60 days
- Tuition reimbursement program
- Modern downtown Charlotte facility
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Flexible schedule availability (including evenings/weekends)
- Customer-focused mindset with problem-solving aptitude
- Basic typing proficiency (30+ WPM)
- Positive attitude and resilience in fast-paced settings