Job Description
Launch your career in customer service with no experience required! Urban Connect Solutions is seeking enthusiastic Entry-Level Call Center Representatives for our Chicago headquarters. We provide comprehensive paid training to equip you with the skills needed to succeed in a dynamic support environment. Join our team and enjoy competitive pay, benefits, and growth opportunities.
What You'll Gain:
- Full paid training program (4 weeks)
- Health/dental/vision benefits after 60 days
- Performance-based quarterly bonuses
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Handle incoming customer inquiries via phone and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system accurately
- Meet quality and productivity targets
- Participate in team meetings and training sessions
- Adhere to company compliance protocols
Qualifications
- No experience necessary - we train!
- High school diploma or GED
- Basic computer literacy skills
- Clear communication in English
- Ability to work flexible shifts
- Positive attitude and problem-solving mindset
- Pass background check/drug screen