Job Description
Launch your career with Global Customer Solutions! We're hosting an exclusive hiring event for Entry-Level Call Center Representatives in Dallas, TX. Join our award-winning team where your growth matters. No experience required – we provide comprehensive training and career advancement opportunities.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (Day 1!)
- Tuition reimbursement program
- Modern downtown Dallas workspace
- Clear career path to leadership roles
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads for complex escalations
- Participate in quarterly skill development workshops
- Maintain HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear background check & drug screen
- Excellent verbal/written communication skills
- Ability to type 25+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Flexible availability (including weekends/holidays)
- Valid US work authorization