Job Description
Join our award-winning team as a Night Shift Customer Service Representative in San Jose, CA! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. Perfect for night owls seeking stable careers with growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing concerns with empathy and efficiency
- Document interactions using CRM software with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics including CSAT and resolution time
- Identify upsell opportunities for premium services
- Participate in weekly team training and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in tech or telecom
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Typing speed of 40+ WPM with high accuracy
- Reliable transportation for 10 PM - 6 AM shifts
- Positive attitude under pressure