Job Description
Join our dynamic team at ConnectSolutions Group! We're hosting a special hiring event for motivated individuals seeking entry-level call center opportunities in Nashville, TN. No experience required – we provide comprehensive training! Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Positions available for both Tennessee and Ohio locations. Apply today and kickstart your customer service career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet access for remote work options
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts (evenings/weekends)
- US work authorization required